Privacy Policy

CeraLuz Manufacturing Ltda. ("we," "us," or "our") is committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit or use our online platform, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the "service"). We comply with the General Data Protection Regulation (GDPR) and other applicable privacy laws to ensure your personal data is protected.

Information We Collect

We collect personal information that you voluntarily provide to us when registering on our service, placing an order, subscribing to our newsletter, or otherwise contacting us. This information may include your name, postal address, email address, telephone number, payment information, and any additional data necessary to fulfill your request or provide our services.

We also automatically collect certain information when you visit our site, such as your IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our online platform.

Use of Your Information

We use your personal data to:

  • Provide, operate, and maintain our services
  • Process your orders and manage deliveries
  • Communicate with you, including responding to inquiries and sending transactional messages
  • Personalize and improve your experience on our service
  • Send you marketing communications, where you have given consent
  • Ensure the security and integrity of our site
  • Comply with legal obligations

Legal Basis for Processing Your Data

Where applicable, our legal grounds for processing your personal data include your consent, the necessity to perform a contract with you, compliance with legal obligations, and our legitimate interests in operating and improving our business.

Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your data with trusted service providers who assist us in operating our business, such as payment processors, logistics companies, and marketing agencies, who are bound by confidentiality obligations and are authorized to use your data only to provide services to us.

We may disclose your personal data to comply with legal obligations, respond to lawful requests by public authorities, or protect our rights and property.

International Data Transfers

As our company and service operate in Brazil with connections abroad, your personal data may be transferred and processed in countries which may not have the same data protection laws as your country of residence. We ensure appropriate safeguards are in place to protect your personal data in accordance with applicable data protection laws.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Despite these measures, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

Your Rights

Subject to applicable law, you have certain rights regarding your personal data, including the right to:

  • Access and obtain a copy of your personal data
  • Request correction of inaccurate or incomplete data
  • Request deletion or restriction of processing of your data
  • Object to processing based on legitimate interests or direct marketing
  • Withdraw consent at any time when consent is the basis for processing
  • Lodge a complaint with a supervisory authority

To exercise these rights, you may contact us at the physical address provided below.

Cookies and Tracking Technologies

Our online platform uses cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver relevant advertising. Most web browsers accept cookies by default, but you can usually modify your browser settings to decline cookies if preferred. Blocking cookies may affect the functionality of our service.

Children’s Privacy

Our service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under this age. If we become aware we have collected such data without parental consent, we will take steps to delete the information as soon as possible.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our online platform with the revised date.

Contact Information

If you have any questions or concerns regarding this privacy policy or your personal data, please contact us in writing at:

CeraLuz Manufacturing Ltda.
Rua das Acácias, Suite 12B
São Paulo, São Paulo
04567-080
Brazil

We are committed to addressing your inquiries and ensuring your privacy is protected.